Effective Date: 26 January 2026

Energica Solutions Private Limited (“Energica”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our online platform (website or related services) for purchasing Solar PV system-related materials and services (“Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

    1. Who We Are

    2. Information We Collect

We collect information required for billing, order processing, customer support, and business operations.

    2.1 Information You Provide Directly

When you create an account, place an order, request a quotation, or contact us, we may collect:

• Full Name

• Company Name

• GST Number

• Email ID

• Contact Number

• Billing Address

• Shipping Address / Delivery Address

• Contact Person Details

• Order / Cart Details (items added, quantities, pricing, order history)

    2.2 Optional Installation Site Data

We may collect installation-related details only if you choose to share them, such as:

• Installation site location/address

• Photos or other project details shared by you for technical guidance or support

    2.3 Payment Information

We support multiple payment methods including:

• Razorpay, Cashfree, PhonePe, PayU, Stripe

• Bank Transfer

• Cash on Delivery (COD)

    2.4 Automatically Collected Data (Usage Data)

When you visit our Platform, we may automatically collect limited information such as:

• Device type, browser type, operating system

• IP address (may indicate general location)

• Pages visited, time spent, clicks, interactions

• Referring website/source

    3. How We Use Your Information

We use your information for the following purposes:

• Order processing and fulfillment

• Billing, invoicing, and GST compliance

• Delivery and shipment coordination

• Customer support and query resolution

• Account creation and management

• Sending order updates via WhatsApp/SMS/Email (transactional communication)

• Marketing communication (offers, product updates, promotions) where permitted

• Improving platform performance and customer experience

• Fraud prevention and security monitoring

• Internal business analytics and reporting

    4. Cookies & Tracking Technologies

Currently, we may use basic cookies to ensure website functionality. In the future, we may use analytics and advertising tools such as:

• Google Analytics

• Meta/Facebook Pixel

• Google Ads Conversion Tracking

• Hotjar or Microsoft Clarity

These tools may collect anonymized usage insights and help us improve marketing performance and user experience.

You can manage or disable cookies through your browser settings. Disabling cookies may limit certain Platform features.

    5. Sharing of Information

We do not sell your personal data.

We may share your information only when needed for business operations, including:

    5.1 Payment Processing Partners

Payment-related information is shared with relevant gateways to process your transactions securely.

    5.2 Business Tools / CRM

We store and manage customer-related information using Zoho (CRM / business platform) for order handling, follow-ups, and customer support.

    5.3 Legal and Compliance

We may disclose information if required to comply with:

• Legal obligations

• Court orders

• Government requests

• Fraud prevention and security investigations

    6. Marketing Communication & Opt-Out

We may send promotional communication through WhatsApp, SMS, or Email.

You can opt out of promotional messages anytime by:

• Replying “STOP” / “UNSUBSCRIBE” (where applicable), or

• Writing to us at salesenergicasolutions@gmail.com

Important: Even if you opt out of promotions, you may still receive transactional communication, such as order confirmations, invoices, delivery updates, or service-related notices.

    7. Account Creation & Guest Checkout

We allow both:

• Guest checkout, and

• Account-based checkout (preferred for better order tracking and faster future purchases)

When you create an account, your details are stored to help you manage orders efficiently and improve customer experience.

    8. Data Storage & Security

We take reasonable security measures to protect your information from unauthorized access, misuse, loss, or disclosure.

Your data may be stored and processed using Zoho-based infrastructure and services.

While we take strong precautions, no system is 100% secure, and we cannot guarantee absolute protection against all threats.

    9. Data Retention

We retain customer data only as long as necessary for:

• Order fulfillment and support

• Accounting and invoicing records

• GST and compliance requirements

• Business analytics and dispute handling

When the data is no longer required, it is securely deleted or anonymized wherever feasible.

    10. Your Rights

You have the right to request:

• Access to your personal data

• Correction of inaccurate data

• Deletion of your data (subject to legal/compliance requirements)

• Opt-out from promotional marketing

    11. Children’s Privacy

Our Platform is intended for individuals above 18 years of age and for businesses/consumers purchasing Solar PV materials. We do not knowingly collect personal information from children under 18.

    12. Third-Party Links

Our Platform may contain links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before sharing any data.

    13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or business practices. Updates will be posted on our Platform with the revised date.

    14. Contact Us

For privacy questions, complaints, or requests, contact: